Frequently Asked Questions
Residents
If your apartment has in-unit laundry, there will be separate controls from both the washing machine and dryer. To use the washing machine, you will first want to put in the detergent by opening the dispenser located on the front of the washing machine. From there, you can select the appropriate cycle based on the items that are being washed.
Helpful Tips:
1. Don't use too much detergent - less is more!
2. Try not to over fill the washer. Too many items could cause the machine to become unbalanced or not drain properly.
3. We recommend placing smaller items such as socks in a mesh laundry bag to avoid any clogs in the drain.
Still confused? You can watch this video to learn more.
Prospects/Applicants
All utilities must be transferred into your name and you will be held responsible for any charges incurred from that date forward. A fifteen dollar ($15) vacant service fee will be charged to your residential account for the first month and a fifty dollar ($50) vacant service fee will be charged for any following occurrence. All utilities must continue to stay in your name until lease end date regardless if you move out early. Watch this video to learn how to set up your utilities.
Electricity
Duquesne Light | 412-393-7100
New Service
Transferring Service
Cable and Internet
Verizon Fios | 800-662-2215
New Service
Transferring Service
Comcast | 412-771-8100
New and Transferring Services
-Move In time is after 1:00PM and keys can be picked up at our leasing office.
-Rent is due when you pick up your keys.
-Moving trucks can be parked in the loading dock area. Make sure to reserve a time for your move ahead of time.
-United States Postal Service requires all current residents last names be displayed on the inside of the mailbox with a label for reliable delivery service.
-Please remember to break down boxes and carry all garbage to the appropriate recycling/dumpster area
-Your renters insurance must already be set up and your declarations page should be brought with you when you pick up your keys
-The electric and (or) gas transferred into your name.