Frequently Asked Questions
Residents
We attempt to resolve all maintenance issues within 48 hours. Please note: emergency maintenance will be completed as quickly as possible. If you have any requests or specifications regarding your work order, please let us know and we will make the proper arrangements. If there is follow-up work that needs to be done in your unit, we will keep you up-to-date until your work order is completed.
Don't fret! All you need to do is submit a work order. You can do this by calling or emailing the leasing office, or submitting a maintenance request online through RentCafe by logging into your account. Still confused? Check out this video to see how.
No. If you are comfortable letting our maintenance team into your unit while you are not present, we will complete the request without you. If you are not comfortable with this, we will schedule a time to come in when you are home.
Unfortunately we do not have a buzzer system to let guests in for security purposes. Residents are responsible for providing guests with access to the building.
Guest parking can be requested by calling or emailing the Leasing Office. Guest parking passes can be signed out for 5 days at a time and availability can be confirmed 48-hours in advance. We ask that all guests park on the 4th floor of the parking garage.
Yes. We require written notice to permit anyone who is not a lease holder into your apartment. Please let the leasing office know to expect the cleaning company and we are happy to give them access to your apartment.
Rental payments can be made through your resident portal (RentCafe). Residents can make one-time payments or set up auto-pay by selecting the payment tab in RentCafe. Watch this video to learn how.
To opt into property text messages login to the RentCafe Resident Portal and click on your profile icon. Select Edit Profile and check the box for "Allow Text (SMS) Notifications". Enter your mobile number and then click Update Profile.
To view your lease information, login to the RentCafe Resident Portal and choose Lease Information from the menu. From there, select Lease Info from the drop down and then Review Lease to see completed lease and current terms. Watch this video to learn how.
Log into your RentCafe account to access your community bulletin board. This is where you will be able to post any information or questions for other community members to view. Posts are monitored and approved by the Leasing Office. Watch this video to learn how.
To review your lease renewal options and sign for next year, login to the RentCafe Resident Portal and choose the pencil icon in the menu bar to view and sign documents. Choose the folder icon to view signed documents. Watch this video to learn how.
If you are locked out during office hours, call the onsite leasing office to get into your unit. If you are locked out after hours, call the emergency number (412) 441-0300 and press 9. A team member will meet you on-site to let you into the building/unit. Additional fees are associated with after-hours lock outs.
All packages are delivered directly to the on-site package room and will be kept there until retrieved. You will be alerted when your packages have been delivered and are waiting pick-up in the package room. If you have a package that you would like us to place safely in your unit, we will accommodate your request.
Building quiet hours begin everyday at 10 PM.
Reservable amenity spaces can be reserved through your resident portal (RentCafe). Simply login to RentCafe, select the concierge tab > reservation. Watch this video to learn how.
There are trash/recycling rooms located on each floor. Cardboard boxes should be fully broken down and placed in the trash/recycling room. To dispose of large/miscellaneous or furniture items, please contact the leasing office. Watch this video to learn how.
You may hang things on the wall as you see fit as long as all holes are patched prior to move out. We do not allow our residents to paint the walls.
To break your lease early, we require a lease break fee equal to one month's rent. After that fee is paid, we will begin to advertise and show your apartment. You will still be responsible to pay the monthly rent until the apartment is re-rented to a new resident or your current lease is fulfilled.
If you transfer from one Walnut Capital community to another, your security deposit will not transfer. You will be required to pay a new security deposit as it is a different apartment.
You are not permitted to sublet your apartment.
If your apartment has in-unit laundry, there will be separate controls from both the washing machine and dryer. To use the washing machine, you will first want to put in the detergent by opening the dispenser located on the front of the washing machine. From there, you can select the appropriate cycle based on the items that are being washed.
Helpful Tips:
1. Don't use too much detergent - less is more!
2. Try not to over fill the washer. Too many items could cause the machine to become unbalanced or not drain properly.
3. We recommend placing smaller items such as socks in a mesh laundry bag to avoid any clogs in the drain.
Still confused? You can watch this video to learn more.
Unfortunately the deadbolts do not work on the front door for emergency purposes. However, all front doors are programmed to automatically lock when they are closed.
We have a pet relief area in the courtyard between the Highland Building and Penn Building.
Reach out to the leasing office to notify them of your new pet and they will send you an addendum to sign.
To review your lease renewal options for next year, login to the RentCafe Resident Portal and choose the Lease tab. From there, you can select Lease Info to review and select your lease renewal. Once your lease renewal is available for signatures, select the pencil icon on the menu bar to review and sign the document.
No, you may renew your lease for any lease term between 4 and 12 months. The rental rate for each lease term will vary. These rates can be viewed in your RentCafe account.
You may make a one time lease extension of 1-3 months for an additional $250/month. Once you decide on the length of your one time extension, your unit will be placed on notice. Unfortunately, we do not do continuous or long-term month-to-month leases.
Please provide written notice to the leasing office that you will be vacating your apartment at the end of your lease.
We ask for a forwarding address when you drop off your keys at the end of your lease. We will then check your apartment and mail you all or part of your security deposit to the forwarding address on file.
Under Pennsylvania law, a landlord must return the tenant's security deposit within 30 days after the tenant has surrendered the rental property to the landlord (that is, returned the keys and vacated the property). If you are vacating early before your lease end date contact the leasing office.
You will receive a detailed checklist of all items that need to be checked, completed and cleaned. As per your lease, the unit must be returned into our possession as you received it upon move in less normal wear and tear. Carpet cleaning will always be deducted if applicable as outlined in your lease.
The security deposit is $500 with approved credit. Depending on your credit score, the security deposit may be equal to one months rent. Partnered employers will receive a reduced deposit of $200 with approved credit. Short-term corporate housing will have a deposit equal to 1/2 of the monthly rental rate.
No, unfortunately we cannot send checks out of the country. If you will no longer be in the US after vacating the apartment, please make arrangements with a friend or family member within the US who can take care of the return check for you.
Prospects/Applicants
Absolutely not! Feel free to schedule a tour free of charge anytime to come take a look at the property.
We prefer you make an appointment, but do accept walk-ins if the schedule permits. Walk-in appointments may only view vacant units as we provide our residents at least 24-hour notice if we will be showing their home. If you want to view a specific unit or floor plan, please make an appointment.
To schedule a tour to view the property in person, please call the leasing office at 412.441.0300 or email [email protected]
Yes! You can schedule an appointment with one of our leasing agents and tour via facetime, skype, googlemeet, etc... We also have pictures and videos of many of our units to share!
Typically, it takes between 3 and 5 days to process your application.
You will pay a $50 application fee per applicant (and co signer if applicable), a $150 admin fee, and a $500 security deposit (or equal to one month's rent) prior to signing your lease.
You can work with your leasing consultant and apply for an apartment by logging into RentCafe.
All utilities must be transferred into your name and you will be held responsible for any charges incurred from that date forward. A fifteen dollar ($15) vacant service fee will be charged to your residential account for the first month and a fifty dollar ($50) vacant service fee will be charged for any following occurrence. All utilities must continue to stay in your name until lease end date regardless if you move out early. Watch this video to learn how to set up your utilities.
Electricity
Duquesne Light | 412-393-7100
New Service
Transferring Service
Cable and Internet
Verizon Fios | 800-662-2215
New Service
Transferring Service
Comcast | 412-771-8100
New and Transferring Services
Moving trucks can be parked in the Loading Dock area. A reservation must be made. The Loading Dock can accommodate most moving trucks/U-Hauls. It cannot accommodate 18-wheelers or PODS.
Yes. Walnut Capital requires all residents to obtain and maintain evidence of liability insurance throughout the term of your lease, including lease renewals. Prior to your move-in, you are required to purchase and maintain Renters Insurance with minimum liability coverage of at least $100,000. To get renters insurance, visit www.residentshield.com or call 1-800-566-1186 for insurance quotes and general information. Select the policy coverage option thats right for you. You and your community leasing office will receive instant notification of your policy purchase via e-mail. Watch this video to learn how to get renters insurance.
When applying for a unit after speaking with a leasing consultant, we can send you an invitation to register for your RentCafe account and apply for your desired unit. If applying for a unit or registering on your own, simply follow the prompts and instructions. If you need a registration code or any other information that you are unsure of, your Leasing Office will be happy to help! Please remember that ALL adult tenants and guarantors will need their own separate RentCafe account. It is very important that you utilize your own email address when creating accounts and applying, keeping in mind that other tenants will need to also create accounts and apply with their own email address.
The apartment will be patched & painted, carpets will be cleaned (if applicable), and the apartment itself will be professionally cleaned. All appliances, doors, locks, windows, HVAC, will be tested and repaired or replaced if needed.
-Move In time is after 1:00PM and keys can be picked up at our leasing office.
-Rent is due when you pick up your keys.
-Moving trucks can be parked in the loading dock area. Make sure to reserve a time for your move ahead of time.
-United States Postal Service requires all current residents last names be displayed on the inside of the mailbox with a label for reliable delivery service.
-Please remember to break down boxes and carry all garbage to the appropriate recycling/dumpster area
-Your renters insurance must already be set up and your declarations page should be brought with you when you pick up your keys
-The electric and (or) gas transferred into your name.
You can pick up your keys at our leasing office. Key pick up must be completed during office hours (Monday through Saturday between 1:00 PM and 5:00 PM). You cannot pick up your keys before 1 PM on your move-in day.
Yes, we have an on-site maintenance team during normal office hours and an on-call crew available 24/7 for emergency maintenance.
Our on-site management team is available during normal office hours weekdays and weekends. The leasing office is located on the first floor of each building.
We offer studio, 1 and 2 bedroom apartments. We also have a 3 bedroom penthouse in the Highland Building.
Yes. Our furnished corporate units come fully-equipped and include all utilities as well as cable and internet. Additional fees apply.
Please inquire with the leasing office for the most up-to-date availability and pricing.
Yes. We offer leases as short as 4 months.
Yes. Our community is pet-friendly. All pets must be registered with management and a pet addendum completed at lease signing.
Pet rent is $30 per pet, per month. No more than two pets per apartment.
We do not allow the following breeds: Pitt Bull, German Shepard, Doberman Pincher, Chow and Rottweiler. The weight limit is 100 lbs.
If there is parking available at your property and you are interested in leasing a spot, you can reach out to the leasing office and they will walk you through starting an application. It works the same way an application for an apartment does! You will sign the lease, and pay monthly through the RentCafe portal where you pay your rent.
Our on-site parking fees vary by property and specific parking arrangements (outdoor parking lot, reserved parking space, indoor parking garage etc.) Please contact your leasing agent to inquire about additional parking fees.
Yes. You will receive a parking permit at key pick-up. Before parking your vehicle in a Walnut Capital garage or parking lot, make sure to display your assigned parking permit accordingly. The permit should hang from your rear view mirror with the parking information directed towards your front windshield. Displaying this permit will prevent your vehicle from being inappropriately towed or ticketed.
Unfortunately, your parking lease is an actual lease and the same lease break policies would still be applicable. If the property, however, is in need of parking spaces due to having limited parking or a waitlist for parking, the leasing office may be able to accommodate your request. Please contact your leasing office to inquire about property parking status or questions.
If you do not meet our income requirements of 3 times the monthly rent or your credit score and background check does not meet our minimum requirements, you will be required to have a guarantor/cosigner.
Your guarantor/cosigner will need to meet our income requirements of 5 times the monthly rent as well as meet the requirements of our credit and background check.
Yes, your guarantor/cosigner will pay an application fee of $50.
Unfortunately, due to our credit/background check that would be run on all guarantors and cosigners, all address and income information would need to be within the US.